Cart 0

Refund Policy

We endeavour to provide a spotless service. However, we understand sometimes you may wish to return an item.

For hygeine reasons, it may not be possible to return some products unless the product is faulty or broken.

It is your responsbility to notify us of your return within 7 days of item reciept. After 7 days, it is at the discretion of the item's supplier as to whether a return or exchange will be accepted. Once notified, all items should be received within 28 days from date of delivery.

Contacting item supplier

If you have any issues with your order, you can contact the supplier of your item. You can view supplier details in your Order History.

How to make a return

In order to make a return for a faulty or unwanted item, sign into Your Account and click to view your Order History. In your Order History, you will see the supplier of the items of your order.

Download the Returns Form

Hover over the item you wish to return and choose Download Returns Form. As items in an order may be dispatched from various suppliers, it is key that you use the correct Returns Form.

Complete Returns Form and pack the item

Complete the Returns Form and carefully pack the item in its original packaging or similarly suitable packaging with the Returns Form. Please do not use the product box as outer packaging as items damaged in transit may incur a refund deduction from the item's supplier.

Post the item to the supplier as detailed on the suppliers's Returns Form.

We highly recommend that items are returned via a Recorded Delivery service as suppliers will not accept responsibility for items lost in the post. Postage charges will be refunded to you.

Please allow a further 14 days for a replacement item to be delivered or for a refund to be processed.

I haven't received my item?

You will need to wait 21 days from the date of dispatch before we can investigate the non-arrival of any item.

If 21 days have elapsed

In order to report an item in your order as not received, sign into Your Account and click to view your Order History.

Hover over the item you are reporting as not received and choose 'I haven't received my item'. This will notify the supplier that the item hasn't been received and they will contact you in order to resolve the issue.

Do Diabetes Shop dispatch my order?

Diabetes Shop do not dispatch any items. Items in your order will come straight from the supplier. This allows us to bring you the best possible price.